Customer Lessons-Learned
Every win and loss is a chance to improve your processes and deliverables. Customers lessons-learned reviews provide substantial information that can increase your organization’s effectiveness. It’s a way for you to capture the good and not so good things that happened during the proposal process so you can make the good things part of your standard process and prevent the bad things from happening again.
Along with the customer, we’ll assess whether the proposal activity was truly as effective as it was supposed to be. Handling the post-win or where the company fell short review to gain Insight into how to improve your chances of winning the next opportunity.
- What you did well
- Where you need to improve
- What may help to streamline the process
